Google’s support page is long and extensive with a number of products, platforms and geographies that are a must. All Google Help pages now have the ability to “respond to this article.”
Below each support article is now a feedback icon that takes you to the top of the page when clicked. The first paragraph allows users to move the highlight automatically when they place their cursor on the circular icon to the right of the text.
Clicking will pop up a panel asking “What is the problem with this selection?” And presents six defaults:
- Don’t get me wrong – the product doesn’t match what I see
- Hard to understand – vague or mistranslated
- Missing information – relevant but not comprehensive
- Irrelevant – The title and / or my expectations do not match
- Minor Errors – Formatting problems, types and / or broken links
- Other tips – ideas for improving content
Below is the “Share additional information or suggestions” field with submission / cancel buttons. All of Google’s Android apps have a “Send Feedback” feature and bring users to the first place to look for help.
This ability to respond directly to Google support last week is widespread
More about Google Help:
Dylan Russell contributed to this article.
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