Today marks the announcement of the second Apple distrust investigation in two days. Just days after Italy announced that iCloud was seeking to justify the terms and conditions, Australia said it was launching an extensive investigation into both Apple’s App Store and Google’s Play Store.
The Australian Competition and Consumer Commission (ACC) says it will examine the fairness of the two app stores from both a consumer and developer perspective …
The ACC has announced this in a press release.
The ACC will test the experience of Australian consumers, developers, suppliers and others by scrutinizing new app stores.
The use and sharing of data through applications, the level of competition between Google and Apple’s App Store, and whether more transparency is needed in the Australian mobile app market (6).
“Applications have become an essential tool in the daily lives of many Australian consumers, a trend that has grown during the Covid-1p epidemic. Apps are becoming increasingly important to businesses because they promote, grow and manage their initiatives, ”said Delia Ricard, ACC vice-chair.
“We want to know more about the market for mobile apps in Australia, how transparent and effective the market is, how customers compete in the market as well as the level of competition between major online app stores and how they compete with other app providers to sell apps.”
To help understand feedback, it invites both consumers and developers to complete the questionnaire. Customers ask people what app store they use, then ask questions that cover several areas:
- How their data is used
- Feel whether they feel in control of the data collected by the apps
- How much they are affected by app rankings
- Whether the application costs are clear
- No problems with scam applications
The search fields for the developer version are:
- They save any application when submitting the application
- Use of in-app purchases
- Experience in application review processes, including any appeals
- Featured by ranking effects and an app store
- They understand ranking and characterization processes
- The data they collect and it’s available in the app stores
The ACC has twice asked people to submit comments to the Apple distrust investigation team after October, and it will report back in March 2021.
While there are growing complaints from developers in several countries about Apple’s commission and App Store policy, Japanese developers have recently highlighted Apple’s 30% cut exceptions.
In the United States, a congressional inquiry has cited the agency’s “reflective” anti-competitive behavior.
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